Refund & Cancellation Policy

1. Who processes your payment

Subscriptions to FolioFlow are sold by Creem, which acts as the Merchant of Record. Creem is the legal seller, appears on your bank statement, and handles payment processing, taxes, refunds and chargebacks. Your purchase is also subject to Creem's checkout terms.

2. Cancelling a subscription

You can cancel at any time — no email required. Open the Creem customer portal (linked from your purchase receipt, or from the billing section of your account) and choose Cancel Subscription.

Cancellation stops future charges. You keep access to the paid features until the end of the period you have already paid for; we do not pro-rate partial periods unless required by law.

3. Refunds

If you are not satisfied, contact us within 14 days of a charge and we will refund it, provided the request is reasonable and the paid features have not been abused. Approved refunds are returned to the original payment method by Creem.

Refunds are not available for periods already used beyond the window, except where required by law.

4. How to request a refund

Email support@erenverse.com from the address on your account, and include the charge date and amount. We aim to respond within 2 business days. If we do not resolve the issue within 7 days, you may also contact Creem support, which will take over the case as Merchant of Record.

5. Your statutory rights

If you are a consumer in the EU, UK or a similar jurisdiction, you may have a statutory right to withdraw from a digital-services purchase within 14 days. Where you have asked us to begin providing the Service immediately, you acknowledge that you lose the withdrawal right once the Service has been fully supplied. Nothing in this policy limits rights you have under mandatory local law.

6. Chargebacks

If you believe a charge is wrong, please contact us first — most issues are resolved faster than a bank dispute. Unrecognised charges can also be looked up in the Creem customer portal before filing a chargeback.